Returns & Refunds Policy

Our Policy

At Kahani Apparel, we strive to ensure you are satisfied with your purchase. If you are not completely happy with your order, we offer returns and refunds under specific conditions outlined below.

Eligibility for Returns & Refunds

You may request a return and full refund in the following cases:

  • Defective or Damaged Products: If you receive an item with quality defects or damage, please contact us within 2 days of receiving your order. Once the issue is verified, we will process the return and refund.
  • Printing Errors: If there is a mistake in the design or printing that differs from what you approved, notify us within 2 days of delivery. We will verify the issue and arrange for a return and full refund.
  • Late Delivery: If your order arrives more than 15 days beyond the estimated delivery timeframe (unless due to circumstances beyond our control), you may be eligible for a return and refund.

Non-Returnable & Non-Refundable Items

We do not accept returns or refunds in the following situations:

  • Change of Mind: Returns are not accepted if you decide you no longer want the item after receiving it, provided it meets the specifications you selected during checkout.
  • Incorrect Orders Placed by Customer: Please carefully review your order details before confirming, as we do not accept returns for orders placed incorrectly.

How to Request a Return

  1. Initiate a Request: Contact our support team within 2 days of receiving your order. Provide your order number and details of the issue.
  2. Return Instructions: If eligible, we will guide you through the return process. The item must be sent back with its original packaging and order slip. Note: Return shipping costs will be covered by the customer.
  3. Refund Processing: Once we receive the returned item and verify the issue, we will process your refund within 15 business days to the original payment method used.

Contact Us

For any questions regarding returns and refunds, feel free to reach out to our support team. We're here to help! Contact us at kahaniapparel@gmail.com.